Support / SUP-1168
Marlow: unlocked person locked again after one typo
Description
I unlocked Dave Pritchard at Corby after the account locked, and with the next typo it locked again for 15 minutes. Is that right?
Linked issues
- relates to ENG-1729 Unlocking a person doesn't reset their failed attempts Done
Comments (4)
Yusuf Demir · 14 Sep 2026, 12:32 UTCInternal note
ENG-1729: unlock should reset the failed-attempt count too.
Yusuf Demir · 16 Sep 2026, 09:20 UTC
Fixed this morning: unlocking now clears the count too, so the person starts with ten tries.
Kerry Doyle · 16 Sep 2026, 09:45 UTC
Thanks Yusuf.
Hi Kerry, no, that's a bug. Unlocking clears the lock but not the failed attempts counted in the last 15 minutes, so the next wrong password counts as the eleventh. I've sent it to engineering. Until it's fixed, ask people you unlock to type carefully, or reset their password if they've forgotten it.