Support / SUP-1188
Vossberg: after a merge, phone codes go to the merged-away record's number
Description
A driver at Hamm we merged on Tuesday asked for a code this morning. The text went to the phone number of the record we merged away (an old work phone), not the driver's own.
Linked issues
- relates to ENG-1754 After a merge, phone codes go to the merged-away record's number Done
Comments (5)
Yusuf Demir · 24 Sep 2026, 08:12 UTCInternal note
ENG-1754: phone-code lookup still finds the merged-away record's number.
Yusuf Demir · 24 Sep 2026, 08:40 UTC
List of the nine pairs attached.
Yusuf Demir · 29 Sep 2026, 09:20 UTC
Fixed: codes now go only to the number of the record you kept. We checked your nine pairs as well.
Bettina Hahn · 29 Sep 2026, 09:45 UTC
Thank you.
Hi Bettina, reproduced: when both records had a phone number, the code still goes to the number of the record that was merged away. That's a bug in the merge, and I've sent it to engineering as urgent. Until it's fixed, I'll send you the merged pairs where both records had a number so you can check them; there are nine.