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Support / SUP-1221

Almwerk: Access report prints ö as empty boxes

Project
Support
Type
Bug
Status
Done Done
Priority
Low
Organization
Almwerk Foods
Reporter
Lisa Pichler <lisa.pichler@almwerk.example>
Assignee
Yusuf Demir <yusuf.demir@acme-hq.example>
Labels
almwerk-foodsaccess-report
Components
portal
Created
9 Oct 2026, 15:20 UTC
Updated
20 Oct 2026, 11:40 UTC
Resolved
20 Oct 2026, 11:40 UTC

Description

Access-Report als PDF: Unsere Standortnamen mit ö (Völkermarkt, Pöchlarn) werden als leere Kästchen gedruckt. Am Bildschirm passt alles.

Linked issues

Comments (4)

Yusuf Demir · 12 Oct 2026, 07:15 UTC

Hi Lisa, reproduced in Edge and Chrome: the font the report uses for printing has no ö, so those letters print as boxes. Sent to engineering. On screen they're fine, as you saw.

Yusuf Demir · 12 Oct 2026, 07:20 UTCInternal note

ENG-1799. Access report print font lacks some Latin-1 letters; fall back to the system font when printing.

Yusuf Demir · 20 Oct 2026, 09:00 UTC

Fixed in today's portal release. Could you print it once more?

Lisa Pichler · 20 Oct 2026, 11:40 UTC

Passt jetzt, danke.