Support / SUP-1255
Northgate: are people told when an unanswered request is closed?
Description
Our auditors found requests that "disappeared" without a decision. Are people told when a request nobody answers is closed after 14 days?
Linked issues
- relates to ENG-1823 Tell the person when their request closes after 14 days Backlog
Comments (3)
Ines Costa · 21 Oct 2026, 09:05 UTCInternal note
ENG-1823. It's our most common "my request disappeared" ticket.
Rachel Owusu · 21 Oct 2026, 09:30 UTC
Please do. We'll note it for the audit.
Hi Rachel, no, not today: a nightly job closes a request after 14 days without a decision, and neither the person nor the approver it waited on is told. I've asked engineering to tell both when it happens. For your audit, those requests show in the request history as closed without a decision, with the date.