Support / SUP-1260
Kelderby: 'No account for this sign-in' for some people on switch morning
Description
Rotterdam: some people get "No account for this sign-in" after the Microsoft sign-in. Three so far. I'm making them new accounts in the portal so they can start the shift.
Henrik
Linked issues
- relates to SUP-1251 Kelderby: single sign-on weekend 1 (Rotterdam, Antwerp, Ghent) Done
- relates to SUP-1264 Kelderby: duplicate people after the first single sign-on weekend Done
- relates to ENG-1831 People: search on the server for clients with thousands of people Done
Comments (4)
Henrik Lund · 24 Oct 2026, 07:05 UTC
OK. Nine in the end: Rotterdam 5, Antwerp 3, Ghent 1. The import had their private or old email.
Tom Weber · 24 Oct 2026, 07:10 UTC
Noted. Monday, then.
Yusuf Demir · 26 Oct 2026, 10:35 UTC
All nine merged this morning (SUP-1264). Closing.
Thanks Henrik, sorry for the slow reply, Ghent came first. "No account for this sign-in" means the email we hold for that person differs from their Entra ID username, and sign-in never makes an account by itself. Next time, correct the email on their existing record instead: a new account leaves two records, and the old one keeps their roles and waiting requests. We'll go through the ones you made on Monday.