Support / SUP-1261
Kelderby: Ghent drivers refused by Entra ID on switch morning
Description
Ghent: since the early shift started, drivers get a Microsoft error page after signing in. Ghent's shift lead called our IT line at 05:42. Looking at it with Clara and Tom on the bridge.
Henrik
Linked issues
- relates to OPS-51 Kelderby: switch Rotterdam, Antwerp and Ghent to single sign-on, Saturday 04:30 Done
- relates to SUP-1251 Kelderby: single sign-on weekend 1 (Rotterdam, Antwerp, Ghent) Done
- relates to SUP-1268 Kelderby: who is on for weekend 2 and on go-live day? Waiting for customer
Comments (6)
Clara Rossi · 24 Oct 2026, 04:22 UTC
Decided with Henrik: Ghent stays on single sign-on. 33 people at Ghent are already in, and switching back would send them to passwords for a group fix that takes under an hour. The 19 start on the gate's paper list.
Henrik Lund · 24 Oct 2026, 05:40 UTC
Added the 19 to KEL-Gent-Users.
Tom Weber · 24 Oct 2026, 06:12 UTC
All 19 signed in by 08:10. Ghent lost about 40 minutes of loading. Closing.
Clara Rossi · 26 Oct 2026, 09:00 UTC
Before Saturday, Henrik checks group membership for Duisburg, Venlo, Liège and Breda against the depot list.
Clara Rossi · 27 Oct 2026, 15:40 UTC
Henrik's check found 7 Liège people missing from KEL-Luik-Users, still only in the old KEL-Liege-Users; added today.
It's AADSTS50105, "not assigned to the application". 19 drivers are only in the old group KEL-Ghent-Users, not in KEL-Gent-Users, which the Ghent app allows. Adding them to KEL-Gent-Users fixes it.