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Support / SUP-1266

Halden Foods: where can we see that our data is in the EU?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Halden Foods
Reporter
Ingrid Solberg <ingrid.solberg@haldenfoods.example>
Assignee
Clara Rossi <clara.rossi@acme-hq.example>
Labels
halden-foodsdata-residencyonboarding
Components
portal
Created
27 Oct 2026, 15:05 UTC
Updated
28 Oct 2026, 08:10 UTC
Resolved
28 Oct 2026, 08:10 UTC

Description

Clara tells us our organisation exists now. Where can my team see that it's in the EU? Our auditors will want a screenshot. And who are our first administrators?

Ingrid

Linked issues

Comments (3)

Clara Rossi · 27 Oct 2026, 15:40 UTC

Hi Ingrid, Organisation settings shows "Data kept in: EU (Frankfurt)", with backups and notices in the same region. I created your organisation today at 14:10; onboarding now won't finish until a region is chosen, with nothing chosen in advance, and I picked the EU. A later change of region would be written to the audit log with who did it and why.

Your first administrators: invitations went to the two IT names Joost gave us; each sets up MFA at their first sign-in. We'll go through the rest at the kickoff on Tuesday 3 November at 10:00.

Clara Rossi · 27 Oct 2026, 15:45 UTCInternal note

The wizard's last step shows the region as 'eu-central' instead of 'EU (Frankfurt)'; Organisation settings is right. ENG-1840 is in review.

Ingrid Solberg · 28 Oct 2026, 08:10 UTC

Screenshot taken for our auditors. Thank you.