Brakeline: move our data to the UK region

Project: Support
Type: Question
Status: Done Done
Priority: Medium
Organization: Brakeline
Reporter: Priya Nair <priya.nair@brakeline.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: brakelineregiondata-residency
Components: infrastructure
Created: 4 Feb 2025, 10:22 UTC
Updated: 3 Mar 2025, 08:45 UTC
Resolved: 3 Mar 2025, 08:45 UTC

Description

We heard you now have a UK region. Our legal team would like our data in the UK rather than Frankfurt. Is that possible, and what does it mean for the depots?

Linked issues

relates to OPS-14 Open the UK region (London); move Brakeline and Northgate there Done

Comments (5)

Ines Costa · 4 Feb 2025, 13:50 UTC

Hi Priya,

Yes. A region is normally chosen once, when an organisation is set up, so moving one is done by our operations team rather than in the portal. What it means for you:

Your people, roles, requests and the Access report history move to London, and backups are taken there from then on.
We do it on a weekend night. Sign-in is unavailable for about an hour.
Nothing changes in how people sign in.

Would a Saturday night in late February or early March work?

Priya Nair · 6 Feb 2025, 09:12 UTC

Saturday 1 March, after 22:00, please.

Marek Nowak · 27 Feb 2025, 15:00 UTCInternal note

Move plan for client 1003 ready: dump/restore to uk-south, switch DNS for the client's sign-in addresses, verify, delete eu copy after 7 days.

Marek Nowak · 1 Mar 2025, 23:40 UTCInternal note

Moved. 52 min sign-in downtime. Checks green.

Ines Costa · 3 Mar 2025, 08:45 UTC

Hi Priya, Brakeline's data is in London since Saturday night, 23:40. Sign-in was down for 52 minutes. The copy in Frankfurt is deleted on 8 March. Closing.