Requests not reaching an approver
Description
Customer admin rang the support line. Client 1047.
Two access requests from people at the Bremen depot were never approved. Both still show Waiting in the portal. The two people asked again by phone; that's how the admin found out. Admin isn't sure when the requests were made, "a week or two ago".
Request ids from the admin: 88412, 88419.
From the call: their Bremen manager, Jens Peters, moved to the planning team last week, so the admin also wants to be sure new Bremen requests reach whoever covers Bremen now.
Linked issues
- relates to SUP-277 Access requests stuck after reorganisation Done
- relates to SUP-1184 Leeds requests missing Done
Comments (5)
Both created normally. Routing ran once at creation, no exceptions, no failed jobs. Notifier sent the 'request waiting' email for both, delivered to the approver on each request. Nothing failed on our side.
Called the admin back. Asked for a test request from a Bremen account: it showed up for their Bremen approver straight away. New requests are fine.
Admin approved 88412 and 88419 from All requests while we were on the phone. Both people have their access now.
Can't reproduce: a new Bremen request routes normally and there are no errors on the two old ones. Closing. Reopen if it happens again.
Piet, can you look at 88412 and 88419? No error in the portal, they just sit at Waiting.