Support / SUP-351
Ridgeway: our data must stay in the US
Description
Hi,
before we sign: our security review requires that employee data and backups stay in the United States. Your docs mention Frankfurt and London. Is a US option possible, and when?
Mark Delaney IT Director, Ridgeway Freight
Linked issues
- relates to SUP-402 Ridgeway Freight: set-up in the US region, 18 depots Done
Comments (4)
Mark Delaney · 20 Nov 2025, 14:02 UTC
Good. We'd want to start in January.
Marek Nowak · 8 Jan 2026, 15:00 UTCInternal note
us-east region open (OPS-25): database, backups, sign-in addresses. Smoke tests pass. Ready for Ridgeway.
Ana Ruiz · 9 Jan 2026, 15:30 UTC
Hi Mark, the US region is ready. Your organisation will be created there next week; set-up continues in a new ticket. Closing this one.
Hi Mark, we're setting up a US region (Virginia) for exactly this. Your organisation would be created there, with its data and backups in the US. I'll confirm the date once our operations team has it ready.