Brakeline: 14 new starters at Leeds can't sign in after the switch

Project: Support
Type: Support request
Status: Done Done
Priority: Highest
Organization: Brakeline
Reporter: Sam Whitfield <sam.whitfield@brakeline.example>
Assignee: Ana Ruiz <ana.ruiz@acme-hq.example>
Labels: brakelinesingle-sign-onrollout
Components: identity-service
Created: 7 Mar 2026, 06:10 UTC
Updated: 7 Mar 2026, 08:20 UTC
Resolved: 7 Mar 2026, 08:20 UTC

Description

14 new drivers at Leeds get "No account found for this sign-in" after the Microsoft page. They start today. Everyone else at Leeds is fine since the switch.

Linked issues

relates to SUP-388 Brakeline rollout of single sign-on Done
relates to SUP-781 Brakeline: new Hull driver gets 'No account found' after Microsoft sign-in Done

Comments (4)

Ana Ruiz · 7 Mar 2026, 06:25 UTC

Hi Sam, those 14 don't have accounts in the portal yet. Accounts aren't created from Entra ID: a person needs an account before their first single sign-on.

Priya's team can add them under People → Add person, with the same email as in Entra ID. They can sign in straight after.

Sam Whitfield · 7 Mar 2026, 06:40 UTC

Shift lead has them on the paper list at the gate for now. Priya's on it.

Priya Nair · 7 Mar 2026, 07:58 UTC

All 14 added, they're in. HR sent the list on Friday night.

Ana Ruiz · 7 Mar 2026, 08:20 UTC

Thanks both. Closing; the checklist will ask for new starters' accounts before the weekend.