Support / SUP-781
Brakeline: new Hull driver gets 'No account found' after Microsoft sign-in
Description
New driver at Hull started today, signs in with Microsoft fine, then your page says "No account found for this sign-in". Same thing as the Leeds starters in March?
Linked issues
- relates to SUP-636 Brakeline: 14 new starters at Leeds can't sign in after the switch Done
- relates to SUP-1037 Brakeline: can HR use the import for starters every week? Done
Comments (3)
Priya Nair · 27 Apr 2026, 07:58 UTC
Added, works. I'll get HR to send starters to Sam on the Friday before.
Ines Costa · 27 Apr 2026, 08:05 UTC
Good plan. Closing.
Hi Priya, yes, same as SUP-636: the driver doesn't have an account in the portal yet. Accounts aren't created from Entra ID, so someone needs to add the person under People → Add person, with the same email Entra ID uses. They can sign in straight after.