Greenhollow: Mitchelstown staff sharing one login

Project: Support
Type: Question
Status: Closed Won't Do
Priority: Medium
Organization: Greenhollow Dairy
Reporter: Aoife Brennan <aoife.brennan@greenhollow.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: greenhollow-dairysign-in
Components: identity-service
Created: 15 Apr 2026, 08:05 UTC
Updated: 16 Apr 2026, 10:00 UTC
Resolved: 16 Apr 2026, 10:00 UTC

Description

I found out the packing line at Mitchelstown is using one login between 22 people because they have no email. I know you said not to. What else can we do? They need to request access to the cold rooms like everyone else.

Linked issues

relates to SUP-792 Greenhollow: any news on sign-in for people without email? Done
relates to SUP-982 Greenhollow: retire the packing line email addresses Done

Comments (3)

Ines Costa · 15 Apr 2026, 12:30 UTC

Hi Aoife, thanks for telling us. Today there's no way to sign in without an email address, so the options are personal email addresses where people agree, or an address per person on a domain you control.

The shared login does mean every request from the packing line is in one name, so the Access report can't tell you who can open the cold rooms.

Signing in without email is something our product team is looking at; I've added your case again. Ben will let you know as soon as there's something to try.

Aoife Brennan · 16 Apr 2026, 09:40 UTC

OK. We'll set up addresses on our domain for the packing line for now.

Ines Costa · 16 Apr 2026, 10:00 UTC

Good plan. Closing.