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Support / SUP-807

Brakeline: Leeds depot manager can see a request but can't approve it

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Brakeline
Reporter
Callum Reid <callum.reid@brakeline.example>
Assignee
Ines Costa <ines.costa@acme-hq.example>
Labels
brakelineapprovals
Components
portal
Created
4 May 2026, 08:10 UTC
Updated
4 May 2026, 12:20 UTC
Resolved
4 May 2026, 12:20 UTC

Description

There's a forklift request for one of my drivers at Leeds. I can open it but there's no approve button. Is my account broken?

Linked issues

Comments (3)

Ines Costa · 4 May 2026, 09:05 UTC

Hi Callum, nothing is broken. Only administrators can approve or refuse a request. As Leeds' depot manager you can see Leeds' requests, but not decide them.

Sam or Priya can approve it under All requests. If it's urgent, give them the driver's name and they'll find it there.

Callum Reid · 4 May 2026, 11:50 UTC

Bit daft that I can see it and can't approve it, but OK. Sam's done it.

Ines Costa · 4 May 2026, 12:20 UTC

Fair point, and I've passed it on. Closing.