Support / SUP-961
Northgate: nobody at the Preston gate can sign in, codes not arriving
Description
Phoned in by Joanne Pike at 07:40: nobody at the Preston gate can sign in. Workers ask for a code and nothing arrives, since about six (UK time). 20 people waiting.
Linked issues
- duplicates SUP-963 Phone codes to UK and Irish numbers not arriving (Textbridge) Done
Comments (3)
Ines Costa · 17 Jun 2026, 06:22 UTC
It's our SMS provider: codes to UK and Irish numbers aren't being delivered, for every customer. I've emailed Rachel: workers already signed in are fine; for the rest, please use the site's paper sign-in this morning. Closing this as a duplicate of our incident ticket, SUP-963, where the updates are.
Ines Costa · 17 Jun 2026, 07:40 UTC
Codes are arriving normally again since 09:10. Ask people to request a new code; the earlier ones have expired.
Hi Joanne, we're on it. People already signed in stay signed in.