Phone codes to UK and Irish numbers not arriving (Textbridge)
Description
Support's ticket for all customers. Since about 07:05 phone codes to UK and Irish numbers are not arriving. Northgate (SUP-961) and Greenhollow (SUP-962) so far.
Password and single sign-on are not affected. People already signed in stay signed in.
Engineering incident: OPS-33.
Linked issues
- is duplicated by SUP-961 Northgate: nobody at the Preston gate can sign in, codes not arriving Closed
- is duplicated by SUP-962 Greenhollow: no codes at Fermoy since six Closed
- relates to OPS-33 Textbridge outage: SMS codes to UK and Irish numbers delayed for about two hours Done
- relates to SUP-965 Northgate: tell us when codes are down Done
Comments (8)
Textbridge confirm a fault on their UK and Irish route.
Dutch and German numbers deliver normally. Only +44 and +353.
Emailed Northgate's and Greenhollow's administrators: workers already signed in are fine; everyone else uses the site's paper sign-in for the morning. We'll write again when codes flow.
Receipts back to normal. The late codes have expired; people need to ask for new ones.
Confirmed with Northgate and Greenhollow that sign-in works again.
About 260 people tried to sign in during it; about 430 code requests failed or arrived late. OPS-33 resolved; review this week.
Resolved. Codes to UK and Irish numbers didn't arrive, or arrived after expiring, from 07:05 to 09:10. Northgate (9 of its 12 sites were on codes) and Greenhollow (all six sites) were hit.
Follow-ups from OPS-33: an alarm when delivery receipts lag; a status page customers can subscribe to (Northgate asked for it, see SUP-965); a line on the code screen when codes are late.
Receipts for +44 and +353 numbers 40 minutes behind since 07:05; Textbridge still says 'accepted', so nothing alarmed. OPS-33 open, I'm leading with Piet.