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Support / SUP-962

Greenhollow: no codes at Fermoy since six

Project
Support
Type
Support request
Status
Closed Duplicate
Priority
Highest
Organization
Greenhollow Dairy
Reporter
Ciarán Walsh <ciaran.walsh@greenhollow.example>
Assignee
Ines Costa <ines.costa@acme-hq.example>
Labels
greenhollow-dairyphone-codessms
Components
notifier
Created
17 Jun 2026, 05:50 UTC
Updated
17 Jun 2026, 07:55 UTC
Resolved
17 Jun 2026, 06:25 UTC

Description

No codes coming through at Fermoy since six. Mitchelstown says the same. The early shift can't sign in at the line terminals.

Linked issues

Comments (3)

Ines Costa · 17 Jun 2026, 06:24 UTC

Hi Ciarán, it's our SMS provider, and it affects every customer with UK and Irish numbers. I've emailed Aoife: people already signed in are fine; the rest use the site's paper sign-in for now. All updates are on SUP-963; closing this one as a duplicate.

Ines Costa · 17 Jun 2026, 07:40 UTC

Codes have been arriving normally since 09:10. People should ask for a new code.

Ciarán Walsh · 17 Jun 2026, 07:55 UTC

Confirmed, all in again.