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Support / SUP-979

Vossberg: Celle can't sign in after tonight's switch

Project
Support
Type
Incident
Status
Done Done
Priority
Highest
Organization
Vossberg Logistik
Reporter
Matthias Krüger <matthias.krueger@vossberg.example>
Assignee
Clara Rossi <clara.rossi@acme-hq.example>
Labels
vossberg-logistikoktarollout
Components
identity-service
Created
24 Jun 2026, 18:12 UTC
Updated
24 Jun 2026, 18:55 UTC
Resolved
24 Jun 2026, 18:55 UTC

Description

Celle switched at 20:00 and the night shift gets an error from your side after Okta: "The sign-in response was sent to the wrong address". The other depots tonight are fine.

Linked issues

Comments (6)

Clara Rossi · 24 Jun 2026, 18:15 UTC

Switching Celle back to passwords now so the night shift can get in. Marek is looking.

Marek Nowak · 24 Jun 2026, 18:24 UTCInternal note

Celle's Okta app has another depot's sign-in address (Uelzen's). Every Celle sign-in lands at the wrong depot and is refused.

Clara Rossi · 24 Jun 2026, 18:26 UTC

Matthias, Celle's Okta app points at Uelzen's sign-in address. Could you set it to Celle's, from the sheet?

Matthias Krüger · 24 Jun 2026, 18:35 UTC

Fixed. Copied the wrong row from the script output.

Clara Rossi · 24 Jun 2026, 18:41 UTC

Celle switched again at 20:40; test account and two night-shift sign-ins went through.

Clara Rossi · 24 Jun 2026, 18:55 UTC

Closing. Celle was on passwords for about 20 minutes, from 20:15 to 20:40.