ACME HQDemo work items and pages, made up for Emargen's demo. Not a real company.
Support / SUP-981

Pellham: depot manager deactivated people at other depots

Project
Support
Type
Support request
Status
Done Done
Priority
High
Organization
Pellham Transport
Reporter
Wim Claes <wim.claes@pellham.example>
Assignee
Ana Ruiz <ana.ruiz@acme-hq.example>
Labels
pellham-transportadministrators
Components
portal
Created
25 Jun 2026, 14:10 UTC
Updated
26 Jun 2026, 09:30 UTC
Resolved
26 Jun 2026, 09:30 UTC

Description

One of the depot managers we made administrator was cleaning up leavers and deactivated 31 people at Leuven and Hasselt, not only at Brugge. The morning shift couldn't sign in. We fixed most of it by hand. This is what we were afraid of.

Linked issues

Comments (4)

Ana Ruiz · 25 Jun 2026, 15:00 UTC

Hi Wim, I'm sorry. We can see the 31 deactivations this morning between 06:48 and 06:55. 27 are active again; four are still deactivated. I've attached the list so you can check whether those four really left.

David Kim · 25 Jun 2026, 15:20 UTCInternal note

Lotte told me on the 16th they're talking to other vendors because of approvals. Renewal is 31 Jul. I don't think we keep them.

Wim Claes · 26 Jun 2026, 09:10 UTC

The four really left. We'll take the admin role off the three depot managers and go back to head office.

Ana Ruiz · 26 Jun 2026, 09:30 UTC

Understood. Closing this one.