Parcelwise: portal slow to open on hub PCs

Project: Support
Type: Question
Status: Done Done
Priority: Low
Organization: Parcelwise
Reporter: Femke de Boer <femke.deboer@parcelwise.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: parcelwiseperformance
Components: portal
Created: 30 Jun 2026, 14:00 UTC
Updated: 10 Jul 2026, 14:40 UTC
Resolved: 10 Jul 2026, 14:40 UTC

Description

The portal takes up to 8 seconds to open on the older PCs at the hubs. Hub managers complain.

Linked issues

relates to SUP-898 Ridgeway: portal takes 4–5 seconds to open Done
relates to ENG-1501 Faster portal start Done

Comments (2)

Ines Costa · 1 Jul 2026, 07:40 UTC

Hi Femke, it's a known problem: the portal loads all its pages at once when it opens. A change to fix that is due within two weeks.

Ines Costa · 10 Jul 2026, 14:40 UTC

Hi Femke, it's out today: on a normal laptop the portal now opens in about 1.3 seconds instead of 4. Older PCs gain the most. Closing; tell us how the hubs find it.