ACME HQDemo work items and pages, made up for Emargen's demo. Not a real company.
Support / SUP-998

Pellham: what happens to our data when the contract ends?

Project
Support
Type
Question
Status
Done Done
Priority
Medium
Organization
Pellham Transport
Reporter
Wim Claes <wim.claes@pellham.example>
Assignee
Ana Ruiz <ana.ruiz@acme-hq.example>
Labels
pellham-transportdata-exportoffboarding
Components
infrastructure
Created
2 Jul 2026, 08:00 UTC
Updated
3 Jul 2026, 07:40 UTC
Resolved
3 Jul 2026, 07:40 UTC

Description

Hello Ana,

as you know, we are not renewing. Our contract ends on 31 July. Our new system lets depot managers approve their own people, which is what we needed.

What happens to our data after 31 July?

Wim

Linked issues

Comments (3)

Ana Ruiz · 2 Jul 2026, 09:40 UTC

Hi Wim,

Thank you for telling us directly, and I'm sorry we couldn't give you that in time.

After the contract ends we close your organisation: nobody can sign in. We delete all your data 30 days after the contract ends, as your contract says. The 30th is a Sunday, so that is Monday 31 August.

If you need anything taken away before then, tell us what and in which format.

Wim Claes · 3 Jul 2026, 07:15 UTC

We'll need a full export for the new provider. I'll write separately with what we need.

Ana Ruiz · 3 Jul 2026, 07:40 UTC

Understood. Closing this one; we'll handle the export on your new ticket.