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Customer success / Customer success / Customers / Former customers

Pellham Transport

By Ana Ruiz · created 2 Sep 2024, 08:45 UTC · last updated 31 Aug 2026, 09:45 UTC · version 12

pellham-transportchurnformer-customer

Former customer. Left on 31 July 2026. See Pellham Transport: exit notes.

In short

Logistics, Belgium. 15 depots, about 1,200 people. Customer from September 2024 to July 2026. Region: EU (Frankfurt). Passwords at all depots.

Contacts (when a customer)

RoleNotes
Operations directorSponsor. Raised the approval delays at every QBR.
IT managerPortal administrator; asked for the export.

History

WhenWhat
September 2024Signed.
2025Every request at 15 depots approved by three administrators at head office. Requests waited up to three days in busy weeks.
Early 2026Asked twice whether depot managers could approve. We had nothing to offer.
30 JunNotice given; contract ends 31 July.
8 JulAsked for all their data (SUP-1011). No export existed; engineering wrote a one-off.
31 JulAccess ended.
31 AugData deleted (OPS-40).

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