Kelderby

Owner: Ana Ruiz · Go-live: Clara Rossi · Technical questions: Tom Weber · Support: Ines Costa's team (label kelderby)

In short

Contract logistics, head office in Rotterdam. 25 depots in the Netherlands, Belgium and Germany, about 2,900 people. Signed on 12 June 2026. Goes live on Monday 2 November. Region: EU (Frankfurt).

People sign in with Kelderby's Entra ID, switched on depot by depot. Agency drivers, who have no Kelderby account, sign in with phone codes. Depot managers approve their own depot's people (ACM-247, live since 1 October).

Contacts

Who	Role	Notes
Priti Shah	Head of IT	Keeps the depot list and runs the go-live on Kelderby's side. Ana's main contact; weekly call on Tuesdays at 10:00.
Henrik Lund	IT lead, identity	Kelderby's Entra ID administrator. Sets up each depot's enterprise app and groups, uploads the SAML metadata, flips the depot switches.
Sanne Bech	Operations director	Signs off each single sign-on weekend and the go-live.
Ruth	Depot manager, Rotterdam	First pilot depot. Approver for Rotterdam since 6 October.
Depot managers	One per depot	Names in the depot list. No deputies.

Depots

The first seven are the pilot. Each switches to single sign-on on a Saturday before go-live; see the Kelderby rollout plan.

Depot	Country	People	Single sign-on
Rotterdam	Netherlands	140	Since Sat 24 Oct
Antwerp	Belgium	95	Since Sat 24 Oct
Ghent	Belgium	75	Since Sat 24 Oct
Duisburg	Germany	85	Sat 31 Oct
Venlo	Netherlands	70	Sat 31 Oct
Liège	Belgium	80	Sat 31 Oct
Breda	Netherlands	65	Sat 31 Oct
18 more	Netherlands, Belgium, Germany	about 2,290	Before Christmas, with ACM-293

Sign-in setup

• Entra ID over SAML. Today each depot has its own certificate and sign-in address in identity-service, so Henrik keeps one enterprise app per depot in Entra ID. ACM-293 gives a client one setup for every depot; it is in delivery since 20 October.
• Groups are named per depot: KEL-Rotterdam-Users, KEL-Rotterdam-Managers, and so on; Ghent and Liège use Kelderby's Dutch names, KEL-Gent-Users and KEL-Luik-Users, since 14 August (the old KEL-Ghent-Users and KEL-Liege-Users still exist). Roles come from the groups at every sign-in.
• Depot approver assignments are made in the portal, not from groups. Sign-in leaves portal-made assignments alone, so a depot manager keeps their depot after signing in with Entra ID (checked with Ruth on 24 October).
• Henrik uploads each depot's metadata in the portal with SAML metadata upload. The first upload, for Rotterdam, failed its test sign-in because the file was for the test tenant (SUP-1116, fixed the next day).
• People were imported from Kelderby's HR export on 5 October: 2,870 people with their home depot. See Preparing a people import file.

What Kelderby asked, and where it went

When	Ask	Where it went
23 Jun	Go-live on 2 November, proposed by Sanne Bech at the kickoff; firm once the works councils agreed	Kelderby go-live plan
18 Aug	Single sign-on before go-live, not everyone at once	ACM-214, then the rollout plan: two weekends
25 Aug	Depot managers approve their own people	ACM-231, then ACM-247, live 1 October
7 Oct	Approve agency drivers for one shift	SUP-1207, ACM-306; the initiative "One-shift access for agency drivers" is being shaped
9 Oct	Switch the last 18 depots together, after go-live	ACM-323, merged into ACM-293 on 19 October
20 Oct	Depot list and test accounts sent	SUP-1254

Open

• Cover while a depot manager is away. Kelderby's list names one manager per depot and no deputies. Until it names some, Kelderby's two administrators check All requests every morning. Requests nobody decides close after 14 days, and nobody is told; Ana told Priti on 13 October.
• Agency drivers. Approved access stays until a manager or administrator removes it. Rotterdam removes it by hand after each shift for now.
• Duplicates after first sign-in. Nine people ended up with two records on the first pilot weekend. Merged; the cause is in the pilot weekend notes.

History

• 12 June: signed (David, Ana). Three-year contract, 25 depots.
• July: organisation set up in the EU region; 25 depots created by hand.
• 1 October: depot approvers live. Kelderby's administrators set the 25 depot managers as approvers for their depots, 6 October to 9 October.
• 16 October: Kelderby's notices go through our EU mail account, like every EU client's.
• 24 October: Rotterdam, Antwerp and Ghent on single sign-on.