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Support / SUP-1032

Kelderby: SAML test login fails for Moerdijk depot

Project
Support
Type
Support request
Status
Done Done
Priority
High
Organization
Kelderby
Reporter
Henrik Lund <henrik.lund@kelderby.example>
Assignee
Yusuf Demir <yusuf.demir@acme-hq.example>
Labels
kelderbysingle-sign-on
Components
identity-service
Created
14 Jul 2026, 07:12 UTC
Updated
15 Jul 2026, 14:40 UTC
Resolved
15 Jul 2026, 14:40 UTC

Description

Hi,

we set up one depot's application in our Entra ID test tenant first, to learn how it works: Moerdijk, our smallest depot, not one of the seven pilots. The test login fails at Microsoft before it reaches you:

AADSTS50011: The reply URL specified in the request does not match the reply URLs configured for the application.

Screenshot attached. What did we get wrong?

Henrik

Linked issues

Comments (6)

Yusuf Demir · 14 Jul 2026, 08:02 UTC

Hi Henrik, thanks for the screenshot. That error comes from Entra ID, so it's in the application's settings. Looking at what we sent you now.

Yusuf Demir · 14 Jul 2026, 09:30 UTCInternal note

Our side sends Moerdijk's own reply URL (…/kelderby/mdk/acs). The screenshot of their app shows …/kelderby/rot/acs: the Rotterdam row of our sheet. Easy to do; the sheet lists all 25 depots in one table.

Yusuf Demir · 14 Jul 2026, 09:45 UTC

Found it: each depot has its own reply URL (the Assertion Consumer Service URL), and Moerdijk's application has Rotterdam's. In Entra ID:

Enterprise applications → Moerdijk app → Single sign-on → Basic SAML configuration → Reply URL

should be https://id.acme-hq.example/saml/kelderby/mdk/acs. The Identifier stays as it is.

Clara Rossi · 14 Jul 2026, 10:10 UTCInternal note

I'll change the sheet so each depot is one row with all three values, instead of three tables. Rotterdam is on line 1, people copy it.

Henrik Lund · 15 Jul 2026, 13:50 UTC

Fixed, test user gets in. Sorry for the copy-paste.

Yusuf Demir · 15 Jul 2026, 14:40 UTC

No problem, it's a common one. We see the Moerdijk test sign-in at 15:52 on our side. Closing.