Support / SUP-1044

Ridgeway: notify our HR system when access is approved

Project: Support
Type: Question
Status: Closed Won't Do
Priority: Low
Organization: Ridgeway Freight
Reporter: Mark Delaney <mark.delaney@ridgeway.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: ridgeway-freightfeature-requestintegrations
Components: notifier
Created: 21 Jul 2026, 12:45 UTC
Updated: 23 Jul 2026, 08:00 UTC
Resolved: 23 Jul 2026, 08:00 UTC

Description

When access is approved, our HR system needs to know (it books training for forklift drivers). Can ACME call a URL of ours, a webhook, when a request is decided?

Linked issues

relates to SUP-1064 Ridgeway: tell our yard system when access is approved Closed
relates to SUP-1196 Ridgeway: webhooks so our warehouse system hears about access decisions Open

Comments (3)

Ines Costa · 22 Jul 2026, 07:30 UTCInternal note

Elif, any webhooks on the horizon?

Elif Yildiz · 22 Jul 2026, 12:00 UTCInternal note

None. The notifier only sends email, SMS and (from Aug) in-app notices. Webhooks would be a proper piece of work: signing, retries, a settings page. Worth logging; Ridgeway is the first to ask.

Ines Costa · 23 Jul 2026, 08:00 UTC

Hi Mark, not today: we only send emails and text messages when a request is decided. I've logged webhooks as a request with our engineers, with your training example. Closing for now; I'll come back if it gets planned.