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Support / SUP-1196

Ridgeway: webhooks so our warehouse system hears about access decisions

Project
Support
Type
Question
Status
Open
Priority
Medium
Organization
Ridgeway Freight
Reporter
Mark Delaney <mark.delaney@ridgeway.example>
Assignee
Ines Costa <ines.costa@acme-hq.example>
Labels
ridgeway-freightwebhooksfeature-request
Components
notifier
Created
29 Sep 2026, 07:20 UTC
Updated
21 Oct 2026, 09:00 UTC

Description

Hi team,

following up on our July ask (SUP-1044) and our call with David last week. When access is granted or removed in ACME, our warehouse system should hear about it right away, so the gate list updates; later our HR system too. Today someone re-keys it. Can you push events to us (webhooks)?

Mark Delaney, IT director

Linked issues

Comments (5)

Ines Costa · 29 Sep 2026, 13:50 UTC

Hi Mark, not today: nothing in ACME pushes changes to other systems yet. But our product team started shaping webhooks this morning, with Ridgeway as the first customer. Elif Yildiz leads it and would like 30 minutes with whoever runs your warehouse system.

Mark Delaney · 29 Sep 2026, 14:30 UTC

Great. Our warehouse system admin is Jen Ortiz, cc'd. Week after next works best, Tue 13 Oct or Wed 14 Oct, 10am Eastern.

Jen Ortiz · 29 Sep 2026, 15:05 UTC

Tuesday 13th works for me.

Elif Yildiz · 13 Oct 2026, 15:20 UTCInternal note

Call with Mark and Jen done. They want access granted and access removed events with the person, depot and door, signed, with retries when their side is down. HR events later. Notes are in the webhooks initiative.

Ines Costa · 21 Oct 2026, 09:00 UTC

Hi Mark, the plan for webhooks is written and waiting for a decision from our product leads. Once it's approved I'll tell you what's in the first version and when.