Support / SUP-1098
Vossberg: All requests times out
Description
Phoned in at 07:19: All requests and approving time out for Vossberg's administrators since about 07:12.
Linked issues
- relates to ENG-1584 Audit log backfill from request history Done
- relates to ENG-1626 Audit log backfill holds locks on access requests: commit every 5,000 rows Done
Comments (6)
Elif Yildiz · 13 Aug 2026, 05:24 UTCInternal note
The audit log backfill (released 07:00) is holding locks on EU customers' access requests. Stopping it.
Elif Yildiz · 13 Aug 2026, 05:34 UTCInternal note
Backfill stopped 07:26; All requests and approving normal from 07:33. Rerun in batches tonight (ENG-1626).
Ines Costa · 13 Aug 2026, 05:45 UTC
Hi Matthias, All requests and approving work again since 07:33. The cause was a one-off job that came with this morning's release; it runs again tonight in small batches, out of working hours. Sorry for the morning.
Ines Costa · 13 Aug 2026, 07:30 UTCInternal note
Five more EU customers called or wrote (Parcelwise, Almwerk, Greenhollow and two others); answered and kept on this ticket. SEV3, review in Emargen.
Elif Yildiz · 13 Aug 2026, 17:45 UTCInternal note
Rerun 19:00 to 19:40, batched. No impact.
Hi Matthias, we see it too and are on it.