Support / SUP-1171
Vossberg: depot import file rejected, umlauts broken
Description
Our depot file: the dry run shows "Mönchengladbach" and "Lüneburg" instead of the real names. Exported from our ERP as CSV. File attached.
Linked issues
- relates to SUP-1148 Vossberg: depot import file format Done
- relates to ENG-1710 Vossberg depot import Done
- relates to ENG-1732 Depot import accepts a file that isn't UTF-8 and mangles the names Done
- relates to SUP-1190 Vossberg: depot import done, anything to watch before we re-home people? Done
Comments (6)
Matthias Krüger · 17 Sep 2026, 07:30 UTC
Second file attached, UTF-8 this time.
Clara Rossi · 17 Sep 2026, 09:00 UTC
Dry run: names fine now. Three depots have the same code twice: Lüneburg, Celle and Uelzen. Everything else is right.
Matthias Krüger · 22 Sep 2026, 08:05 UTC
Third file, codes fixed.
Clara Rossi · 22 Sep 2026, 09:20 UTC
Dry run clean: 19 new depots, 41 updated, none removed. You can run it whenever suits you. Friday morning, before the weekend shifts?
Matthias Krüger · 22 Sep 2026, 09:40 UTC
Friday 10:00 then.
Hi Matthias, the file came out of the ERP in Windows encoding, not UTF-8, so every ö and ü is broken. Nothing was loaded. Two ways: set the ERP export to UTF-8, or open the file in Excel and use Save As › CSV UTF-8. We're also making the import refuse anything that isn't UTF-8, with a message saying so, so broken names can't get in.