Support / SUP-846
Pellham: 40 requests waiting on Monday, depot managers phoning head office
Description
Monday morning we had 40 requests waiting. Our depot managers now phone head office to get their own people approved, which defeats the point of your system. Wim was told depot managers can't approve. This is not sustainable for us.
Lotte Wouters Operations director, Pellham Transport
Linked issues
- relates to SUP-814 Pellham: every request lands at head office Closed
- relates to SUP-885 Pellham: 63 requests waiting after the long weekend Done
Comments (5)
David Kim · 15 May 2026, 10:00 UTCInternal note
Pellham renews on 31 Jul. Second complaint in ten days (see Wim's ticket). I'll call Lotte today.
Ana Ruiz · 15 May 2026, 10:10 UTC
Lotte, David Kim, our head of sales, will call you today to talk it through.
Lotte Wouters · 18 May 2026, 13:40 UTC
Spoke with David. We'll add an administrator. Still not what we need.
Ana Ruiz · 18 May 2026, 14:00 UTC
Thank you, Lotte. Closing this ticket; David will stay in touch.
Hi Lotte, I understand, and I'm sorry it's costing your managers time. What helps today:
What we can't do today is let a depot manager approve only for their own depot. I've told our product team how much this matters to Pellham.