Support / SUP-965
Northgate: tell us when codes are down
Description
Yesterday we found out from workers at the gate, not from you. When something like this happens, can you email me and the site managers straight away?
Linked issues
- relates to SUP-963 Phone codes to UK and Irish numbers not arriving (Textbridge) Done
- relates to ENG-1497 Status page and incident updates Done
- relates to OPS-34 Status page: set up status.acme-hq.example Done
Comments (6)
Oskar Lund · 18 Jun 2026, 11:00 UTCInternal note
Status page is ENG-1497, the set-up OPS-34, with email subscriptions per component. Also an alarm when SMS receipts lag more than five minutes (ENG-1496). Live by 1 Jul.
Ines Costa · 18 Jun 2026, 11:20 UTC
We aim to have it live by 1 July. I'll send you the link here.
Oskar Lund · 1 Jul 2026, 08:40 UTC
Hi Rachel, the status page is live at status.acme-hq.example. You and your site managers can subscribe by email, for phone codes only or for everything.
Rachel Owusu · 1 Jul 2026, 08:55 UTC
Subscribed all twelve site managers. Thanks.
Ines Costa · 1 Jul 2026, 09:00 UTC
Closing.
Hi Rachel, that's fair, and I'm sorry. Yesterday we told customers one ticket at a time, which was too slow. We're setting up a status page that you and your site managers can subscribe to by email, so you hear from us first.