Brakeline: two Hull requests waited nine days

Project: Support
Type: Support request
Status: Done Done
Priority: Medium
Organization: Brakeline
Reporter: Priya Nair <priya.nair@brakeline.example>
Assignee: Ines Costa <ines.costa@acme-hq.example>
Labels: brakelineapprovals
Components: identity-servicenotifier
Created: 19 Jun 2026, 12:10 UTC
Updated: 22 Jul 2026, 09:20 UTC
Resolved: 22 Jun 2026, 08:30 UTC

Description

Two requests from Hull waited nine days while I was on holiday. Sam was off for three of those days too. Nobody was told anything. Can there at least be a reminder?

Linked issues

relates to SUP-955 Brakeline: let depot leads approve drivers Done
relates to ENG-1489 Approver reminders Done

Comments (4)

Ines Costa · 19 Jun 2026, 13:30 UTC

Hi Priya, sorry, that's a long wait for two drivers. Today the "request waiting" email goes once, when a request comes in, and there's no reminder after that.

Reminders are being built now: a reminder 24 hours after a request comes in, then once a day while it waits. Until then, a third administrator would give you cover for holidays.

Priya Nair · 22 Jun 2026, 07:50 UTC

Reminders would help. Depot leads approving (the other ticket) would help more.

Ines Costa · 22 Jun 2026, 08:30 UTC

Agreed, and noted on SUP-955 too. Closing this one; I'll tell you when reminders are out.

Ines Costa · 22 Jul 2026, 09:20 UTC

Hi Priya, approver reminders are live since this morning: 24 hours after a request comes in, then daily while it waits.