Support / SUP-975
Vossberg: Billbrook test account gets 'couldn't find a depot' in production
Description
Rehearsal for Billbrook, which switches on Friday evening: the test account gets "We couldn't find a depot for this sign-in". The vossbergDepot attribute is there this time, I checked the response: de-hh-bb.
Linked issues
- relates to ENG-1503 Okta depot codes are matched case-sensitively Done
- relates to SUP-966 Vossberg: Okta go-live, five evenings for 60 depots Done
Comments (5)
Marek Nowak · 23 Jun 2026, 10:30 UTCInternal note
We match depot codes exactly. Their HR writes older records in lower case. Logged ENG-1503: case-insensitive match, codes normalised when saved. Out by Thursday.
Clara Rossi · 23 Jun 2026, 11:00 UTC
Hi Matthias, found it: your attribute sends de-hh-bb and we compared it with DE-HH-BB letter for letter. We're changing that so case doesn't matter; it'll be out by Thursday, before Billbrook's evening. Nothing to change on your side.
Marek Nowak · 25 Jun 2026, 14:30 UTCInternal note
ENG-1503 deployed.
Clara Rossi · 25 Jun 2026, 15:00 UTC
Fixed: the Billbrook test account signs in. Billbrook stays on for Friday evening. Closing.
Marek, Billbrook's test sends vossbergDepot 'de-hh-bb' in lower case. Our depot is DE-HH-BB.