Brakeline: approver reminders arrive at 3 in the morning
Description
Got 14 reminder emails at 03:02 this morning, Sam too. Our phones buzzed all night. Can they come in working hours?
Linked issues
- relates to ENG-1560 Reminders go out at 02:00 UTC for every client Done
- relates to ENG-1489 Approver reminders Done
- is duplicated by SUP-1049 Marlow: reminder emails in the middle of the night Closed
Comments (5)
The reminder job runs at 02:00 UTC for every client: 04:00 for us, 03:00 in the UK, 22:00 in the US. Should run at 08:00 in each client's region time. Logged ENG-1560, also one email per approver listing all waiting requests instead of one per request.
Hi Priya, sorry about the night. It's a mistake on our side: the reminders went out at the same moment for every customer, which was 03:00 in the UK. We're changing them to go at 08:00 your time, and to come as one email listing everything waiting, not one email per request.
Until the fix is out (early next week), the 03:00 email will come again; I'm sorry.
ENG-1560 deployed: 08:00 in the client's region time, one digest per approver.
Hi Priya, fixed today: from tomorrow the reminder comes at 08:00 UK time, as one email with every request still waiting. Closing.
Elif, reminders went out at 03:02 UK time. First night of reminders.