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Support / SUP-1240

Northgate: team leads ask for access exports

Project
Support
Type
Question
Status
In Progress
Priority
High
Organization
Northgate
Reporter
Rachel Owusu <rachel.owusu@northgate.example>
Assignee
Ben Carter <ben.carter@acme-hq.example>
Labels
northgateaccess-reportauditfeature-request
Components
portal
Created
12 Oct 2026, 08:41 UTC
Updated
23 Oct 2026, 15:05 UTC

Description

Hello,

putting this into your support desk as Ben suggested, so it's tracked. Our note to Ben of 3 October is below.

Our team leads (14 of them, across our 12 sites) need to export who in their team can open what, once a quarter, for our access audit. Today Daniel, our administrator, prints each site's Access report as a PDF, and the team leads retype their people into our spreadsheet.

What the auditors want, per team:

As a spreadsheet please, not a PDF: the auditors sort and filter the file.

Our Q4 audit runs through November. Team leads hand in their files during the month, and the auditors sit with us on Friday 4 December. We'd like your answer by 20 October, so we know whether to plan the manual route again.

Our note of 3 October: "Ben, before the next audit: can team leads get their own team's access as a spreadsheet? The PDF is no use to the auditors, they sort and filter everything."

Rachel Owusu Compliance manager, Northgate

Linked issues

Comments (7)

Ines Costa · 12 Oct 2026, 09:02 UTCInternal note

Renamed and assigned to Ben. Ana's topic ACM-281 has the question. Last quarter this took Daniel about 45 minutes per team lead, plus two days of retyping for the team leads (SUP-1135).

Ben Carter · 12 Oct 2026, 13:45 UTCInternal note

Ana started ACM-290 this afternoon from ACM-281: team managers export their team's access.

Ben Carter · 13 Oct 2026, 09:00 UTC

Hi Rachel, thanks, this is clear. Two quick questions so we answer the right thing:

  1. Is a CSV file fine for the auditors, or do they need Excel (.xlsx)?
  2. If someone left a team during the quarter, should they appear in that team lead's file?
Rachel Owusu · 14 Oct 2026, 07:20 UTC

CSV is fine, they open it in Excel anyway. Leavers: yes, anyone who was in the team at any point in the quarter, with the date they left. And if a firm date for the export is all you can give by 20 October, that's OK, as long as it's before mid-November.

Ben Carter · 20 Oct 2026, 14:30 UTC

Hi Rachel, as promised. Team leads exporting their own team's access isn't in the portal today, and neither is a spreadsheet of the Access report. We've written the plan for both: a file per team, one row per person with what they can open and the role behind it, leavers included. It goes to our product lead for a decision this week; I won't give you a date until it's approved.

If it isn't ready by mid-November, our support team will prepare the 14 team files for you, so the audit isn't at risk either way.

Rachel Owusu · 21 Oct 2026, 08:15 UTC

Thanks Ben, that works. Keep us posted.

Ben Carter · 23 Oct 2026, 15:05 UTCInternal note

ACM-290 published today, waiting for Lena's approval.