Vossberg: Access report freezes the browser
Description
The Access report no longer works for us. After clicking it the tab loads for several minutes, then Chrome says "Page unresponsive". Same in Edge. Tried three times today on two laptops (16 GB).
Our works council asked for the report by 8 May.
Linked issues
- relates to ENG-1361 Access report takes minutes for clients over 3,000 people Closed
- relates to SUP-241 Vossberg: Access report takes four minutes Closed
- relates to ENG-1446 Access report freezes the browser for large organisations Done
- relates to ENG-1452 Access report by depot Done
Comments (13)
Piet, Vossberg's Access report hangs the browser. 6,500 people, 60 depots. Can we get them one this week whatever it takes?
The report renders every person into one page before printing: about 1,600 printed pages. Chrome gives up around 1,200. On a 64 GB workstation it renders in 9 min and prints. I can make the PDF that way for now. Real fix is not to render the whole organisation at once.
Hi Matthias, the report has grown larger than a browser on a normal laptop can render in one go. We've made the PDF for you on one of our machines: attached, 1,590 pages, as of this morning. We're working on a proper fix.
Thank you, that covers the works council. We need it every month though.
Hi Matthias, a short update: the fix is planned. Until it's out we'll make the monthly report for you on the first working day of the month.
Logged as ENG-1446. The Access report by depot work (ENG-1452) will also let them print one depot at a time.
June report is due Monday. Any date for the fix?
We'll send June's on Monday as before. The first part of the fix should be out next week.
ENG-1446 deployed: the report renders in pages of 500 people, so the browser no longer holds the whole organisation at once. Vossberg's printed in about 3 min on a 16 GB laptop in our test.
Hi Matthias, the first fix is out: the report now loads in parts, and in our test your whole organisation printed in about three minutes on a normal laptop. Could you try it this week?
Works, 3 minutes 40. Still 1,600 pages, but it prints.
Hi Matthias, and the second part is out today: the Access report can now be filtered by depot, and you print just that depot's PDF. For a single Vossberg depot it takes a few seconds.
Closing this one. Thanks for your patience with it.
Hi Matthias, thanks. We can reproduce it with an organisation your size. Looking into it now.