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Support / SUP-958

Vossberg: Okta test sign-in fails, depot attribute missing

Project
Support
Type
Bug
Status
Done Done
Priority
High
Organization
Vossberg Logistik
Reporter
Matthias Krüger <matthias.krueger@vossberg.example>
Assignee
Clara Rossi <clara.rossi@acme-hq.example>
Labels
vossberg-logistikoktasingle-sign-on
Components
identity-service
Created
16 Jun 2026, 09:00 UTC
Updated
19 Jun 2026, 13:00 UTC
Resolved
19 Jun 2026, 13:00 UTC

Description

Test sign-in in staging with a real account: it gets past Okta, then your page says

We couldn't find a depot for this sign-in.

Go-live is next Monday, so this is urgent for us.

Linked issues

Comments (7)

Clara Rossi · 16 Jun 2026, 09:20 UTCInternal note

Marek, Vossberg's Okta test user gets 'couldn't find a depot'. What does the response carry?

Marek Nowak · 16 Jun 2026, 11:05 UTCInternal note

NameID and groups, no vossbergDepot. Our side refuses as designed. Message should say which attribute is missing; changing that before Monday.

Clara Rossi · 16 Jun 2026, 11:30 UTC

Hi Matthias, the sign-in arrives without vossbergDepot: we get the email and the groups, but no depot. Does the test account have the attribute filled in Okta?

Matthias Krüger · 16 Jun 2026, 14:40 UTC

It doesn't. I checked everyone: 340 people have no vossbergDepot, mostly people HR added this year. Bettina will fill them from the HR system.

Bettina Hahn · 19 Jun 2026, 10:10 UTC

All 340 filled from HR.

Marek Nowak · 19 Jun 2026, 12:00 UTCInternal note

Refusal message now names the missing attribute: 'Okta didn't send vossbergDepot for this account.'

Clara Rossi · 19 Jun 2026, 13:00 UTC

Thanks both. Test account signs in, and if an attribute is ever missing the message now says which one. Closing; Monday's plan is in SUP-966.