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Support / SUP-1091

Kelderby: can depot managers approve their own people before go-live?

Project
Support
Type
Question
Status
Done Done
Priority
High
Organization
Kelderby
Reporter
Sanne Bech <sanne.bech@kelderby.example>
Assignee
Ana Ruiz <ana.ruiz@acme-hq.example>
Labels
kelderbyapprovalsgo-live
Components
identity-serviceportal
Created
10 Aug 2026, 08:15 UTC
Updated
2 Oct 2026, 10:00 UTC
Resolved
2 Oct 2026, 10:00 UTC

Description

Hello Ana,

ahead of Wednesday's call: we've been working through how approvals will run after go-live. Head office will struggle to approve access for 2,900 people across 25 depots; our depot managers know who should drive what. We would like depot managers to approve requests for their own depot's people, and only their own depot, by go-live in November.

Is that possible, and if not, when? We'd like to talk it through on Wednesday.

Sanne Bech Operations director, Kelderby

Linked issues

Comments (7)

Ana Ruiz · 10 Aug 2026, 10:30 UTC

Hi Sanne,

Not today. Only administrators can approve or refuse requests, and roles apply to the whole organisation. A depot manager can see their own depot's requests but can't decide them.

You're not the first to ask: Brakeline and Northgate have asked for the same, for their depots and sites. I'm taking your go-live date to our product team this week and will come back to you with an honest answer.

Ana Ruiz · 10 Aug 2026, 10:40 UTCInternal note

Lena, Kelderby ask whether depot managers can approve their own depot before go-live (early Nov). Sanne will raise it on Wednesday's call. Same ask as SUP-702 and SUP-955. I'll write it up as a topic with what exists today.

Lena Fischer · 10 Aug 2026, 13:20 UTCInternal note

Understood. Let's look at it properly this month. I'll decide scope once we see what the code does today.

Sanne Bech · 11 Aug 2026, 06:50 UTC

Thank you. Go-live is planned for Monday 2 November; once our works councils agree, it is fixed.

Ana Ruiz · 12 Aug 2026, 14:10 UTCInternal note

Wednesday's call (ACM-199): Sanne repeated it, with go-live as the date. Taken to Lena with SUP-1017.

Ana Ruiz · 27 Aug 2026, 14:30 UTC

Hi Sanne, good news: we'll build it. Depot managers will approve requests from their own depot's people, and only those. Administrators keep seeing everything. It will be ready well before your go-live; I'll confirm the date.

Ana Ruiz · 2 Oct 2026, 10:00 UTC

Hi Sanne, it's live since Thursday 1 October: give a depot manager the approver's role for their depot, and they approve that depot's requests. Clara will set it up with your depot managers as part of the go-live plan. Closing.